Shipping policy
At Lontage, we aim to provide a clear and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered to customers.
Shipping Regions
We currently ship to customers located in USA. Orders placed from other locations may not be eligible for shipping. If your location is not listed, please contact our support team before placing an order.
Order Processing Times
Order Cutoff Time: Orders placed after 5:00 PM (GMT-8) will be processed on the next business day.
Order Handling Time: 1-2 business days (Monday to Friday)
Transit Time: 6-8 business days (Monday to Friday)
Total Estimated Delivery Time: 7-10 business days
Once your order has been processed, it will be shipped using one of our trusted logistics partners to ensure reliable delivery.
Shipping Carriers
We partner with established logistics providers to deliver orders safely and efficiently. Our carriers may include USPS. Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Shipping Costs
Free Shipping: We offer free standard shipping on eligible orders within USA.
Additional Shipping Fees: If applicable, shipping costs for other destinations will be calculated and displayed at checkout before the order is completed.
Order Tracking
After your order is dispatched, you will receive an email with tracking information. You may track your shipment at any time using our Order Tracking Page.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our support team as soon as possible so we can investigate the issue and assist with a resolution.
Questions About Shipping
For additional information regarding shipping and delivery, please visit our FAQ page or contact our customer support team.
Contact Information
Store Name: Lontage
Business Address: 2 Joy Cummings Pl, Belconnen ACT 2617, Australia
Warehouse Address: 108 E 5th St, Battle Mountain, NV 89820, USA
Email: info@lontage.com
Phone: +1 928 534 3690
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-8)
Response Time: We aim to respond to all inquiries within 1–2 business days.