Refund policy
Return & Refund Policy
At Lontage, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we provide a clear and transparent return and refund process.
30-Day Return Policy
You may request a return within 30 days from the date your order is delivered. To be eligible for a return, the item must be unused, in its original condition, and returned with all packaging, tags, and included accessories. Proof of purchase or order confirmation may be required.
Our customer support team will assist you throughout the return process.
Restocking Fee: None — we do not charge restocking fees for approved returns.
Return Policy Details
Return Window: 30 days from the delivery date.
Condition: Items must be unused, undamaged, and returned with original packaging and tags.
Support: Our support team is available to assist during the entire return process.
Restocking Fee: 0 — no additional fees for approved returns.
Return Address: 2 Joy Cummings Pl, Belconnen ACT 2617, Australia
Return Shipping Costs
Defective, Damaged, or Incorrect Items: If the product received is defective, damaged, or different from the item ordered, we will cover the return shipping costs.
Customer Change of Mind: If you wish to return an item due to incorrect size, wrong product selection, or a change of mind, the customer is responsible for return shipping costs. Original shipping costs are non‑refundable.
How to Request a Return
Step 1 – Contact Us: Send an email to info@lontage.com including your order number and the reason for the return.
Step 2 – Repack the Product: Place the item securely in its original packaging with all tags, accessories, and documentation.
Step 3 – Ship the Item: Follow the instructions provided in the return authorization email. We recommend using a reliable trackable shipping service.
Refund Process
Inspection: After the returned item is received, it will be inspected to verify compliance with our return policy.
Refund Processing Time: Once approved, the refund will be issued to the original payment method. Refunds are processed within up to 7 days after the returned item has been received and approved. Processing time may vary depending on your bank or payment provider.
Exchanges
If you would like to exchange your product for another size, color, or item, please contact us at info@lontage.com. Our support team will assist you with the exchange process.
Non‑Returnable Items
Some products may not be eligible for return for hygiene or safety reasons. These items will be clearly marked as non‑returnable on the product page.
Need Assistance?
If you have any questions regarding returns or refunds, please visit our FAQ page or contact our customer support team directly.
Contact Information
Store Name: Lontage
Business Address: 2 Joy Cummings Pl, Belconnen ACT 2617, Australia
Warehouse Address: 108 E 5th St, Battle Mountain, NV 89820, USA
Email: info@lontage.com
Phone: +1 928 534 3690
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-8)
Response Time: We aim to respond to all inquiries within 1–2 business days.