Privacy policy
Last updated: April 6, 2026
This Privacy Policy describes how Lontage (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://lontage.com/ (the “Site”) or otherwise interact with our services (collectively referred to as the “Services”).
Please read this Privacy Policy carefully to understand how we handle your information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When updates are made, the revised version will be published on this page and the “Last updated” date will be revised accordingly.
Information We Collect
To operate our business and provide our services, we collect certain personal information from different sources. This information allows us to process orders, provide customer support, improve our website, and comply with applicable legal requirements.
Information You Provide Directly
We may collect information that you provide voluntarily, including:
• Contact information such as name, email address, phone number, and delivery address.
• Order information including billing and shipping details and payment confirmation.
• Account information such as username and password when applicable.
• Communications you send to our customer support team.
Information Collected Automatically
When you visit our website, certain information may be collected automatically using cookies or similar technologies. This may include your device type, browser type, IP address, and browsing activity. This data helps us analyze website traffic, improve performance, and enhance the user experience.
Information from Third Parties
We may receive information about you from trusted third parties such as payment processors, shipping providers, analytics providers, or advertising platforms in order to fulfill orders and improve our services.
How We Use Your Information
Your personal information may be used for the following purposes:
• Processing and fulfilling customer orders.
• Providing customer service and responding to inquiries.
• Sending order confirmations, shipping updates, and service-related notifications.
• Improving website functionality and user experience.
• Preventing fraud and unauthorized transactions.
• Complying with applicable legal and regulatory obligations.
• Sending marketing communications where permitted by law.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to ensure proper functionality, analyze website performance, and personalize your browsing experience. You can manage or disable cookies through your browser settings, although some features of the website may not function properly without them.
Sharing of Personal Information
We may share personal information with trusted service providers and partners who help us operate our business, including payment processors, logistics providers, analytics providers, and marketing partners.
We may also disclose information when required by law, regulation, or legal process.
We do not sell or rent your personal information to third parties.
Third‑Party Websites
Our website may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal data, please contact us so we can remove the information.
Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we take steps to protect data, no system can guarantee absolute security.
Personal data is retained only for as long as necessary to fulfill operational, legal, or contractual obligations.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Restrict or object to certain data processing activities.
• Request data portability.
• Withdraw previously given consent where applicable.
• Submit a complaint to your local data protection authority.
To exercise any of these rights, please contact us at info@lontage.com. We may require identity verification before processing your request.
International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence. When such transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws.
Contact Information
Store Name: Lontage
Business Address: 2 Joy Cummings Pl, Belconnen ACT 2617, Australia
Warehouse Address: 108 E 5th St, Battle Mountain, NV 89820, USA
Email: info@lontage.com
Phone: +1 928 534 3690
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-8)
Response Time: We aim to respond to all inquiries within 1–2 business days.